Reserve & Collect
RESERVE & COLLECT
If you order before 3pm we will aim to have your goods ready to collect in store after midday the following day. Orders placed on Saturday or Sunday will be available for collection after midday on the Monday. If you need your goods same day then please telephone the store directly to check availability.
To avoid disappointment, please do not begin your journey to the store until we have confirmed the order is ready.
If you ordered a bike, we will contact you by phone or email to confirm a collection date.
Please note: Your order will be held for 7 days before being re-stocked.
HOW TO RESERVE AND COLLECT ONLINE
• Step 1: Check availability on the product page and add to basket
• Step 2: Pay for your order online via Paypal
• Step 3: Receive confirmation your order is ready for collection
• Step 4: Collect your order from us in store
Monday: 9am – 5:30pm
Tuesday: 9am – 5:30pm
Wednesday: 9am – 5:30pm
Thursday: 9am – 5:30pm
Friday: 9am – 5:30pm
Saturday: 9.30am – 5:00pm
Sunday: 10am – 2:00pm
Market Hall. Market Hill, Douglas, Isle of Man IM12BQ
RESERVE AND COLLECT FAQS
How will I know my order is ready?
Bike orders: We will contact you by phone or email to confirm a collection date. We aim to build and test ride your bike in the quickest time possible, we will aim to have your goods ready to collect in store after midday the following day. During peak periods lead times on appointments may take a little longer for your order to be fulfilled.
What do I need to bring when I collect my order?
Please bring a copy of your order with you to allow us to locate your goods quickly. Orders older than 7 days could be cancelled and re-stocked.
How do I cancel/amend my Reserve and Collect order?
If you have any queries about cancelling or amending your order, please contact us, telephone or visit us in store.