Privacy policy

We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

Collecting personal information

We may collect, store and use the following kinds of personal information:
  1. Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
  2. Information that you provide to us when registering with our website (including [your email address, gender, date of birth);
  3. Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
  4. Information relating to any purchases you make of our goods (including your name, delivery address, payment address, telephone numbers, email address and card details – we do not store sensitive payment card data on our own systems, this is managed by a 3rd party payment provider, PayPal Payments);
  5. Information that you post to our website for publication on the internet (including reviews, questions and answers);
  6. Information contained in or relating to any communication that you send to us (including customer support queries via email, live chat conversations, the communication content and metadata associated with the communication);
  7. any other personal information that you choose to send to us.
Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

Using personal information

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

We may use your personal information to:
  1. Administer our website and business;
  2. Personalise our website for you;
  3. Enable your use of the services available on our website;
  4. Send you goods purchased through our website;
  5. Send statements, invoices and payment reminders to you, and collect payments from you;
  6. Send you non-marketing commercial communications;
  7. Send you email notifications that you have specifically requested
  8. Send you our email newsletter, if you have requested it (you may unsubscribe at any time from by going to My Account > Personal Info and unchecking the subscription box. You can also inform us at any time if you no longer require the newsletter via customer service)
  9. Send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
  10. Provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
  11. Deal with inquiries and complaints made by or about you relating to our website;
  12. Keep our website secure and prevent fraud;
  13. Verify compliance with the terms and conditions governing the use of our website;
If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

You may choose to complete the purchase of goods via PayPal, Bank Transfer or through our payment services provider. You can review PayPal’s privacy policy by clicking here. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds. For more information relating to Paypal and Bank Transfer payments please see the Payment Information section of our website found on the Customer Service Pages.

Disclosing personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:
  1. To the extent that we are required to do so by law;
  2. In connection with any ongoing or prospective legal proceedings;
  3. In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  4. To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling;
Except as provided in this policy, we will not provide your personal information to third parties.

International data transfers

  1. Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy
  2. Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: including the United States of America and Russia (Russian Citizens Data Only)
  3. Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
  4. You expressly agree to the transfers of personal information described in this Section 5.